Complaint

Packaging timber

Select Category

Administration / Sales

Production

Shipping

Logistics

Please select one of the four categories above and submit your complaint using the appropriate form.

Information on Complaint

Product subject to complaint

Select product

Description (e.g. issue, quantity, number, dimension)

Please describe your situation as precisely as possible

Claim / requested action

Please describe your claim or the action you request

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Please name the files clearly (e.g. overview photo, label photo, detail photo)

Contact Details

Company

Full company name

Email address

First name

First name of the contact person

Last name

Last name of the contact person

Phone number

Customer number

Reference number

Order- or delivery note number

Order value

Order value in EUR (€)

To handle your enquiry, we process your data in our systems, as well as through our appointed service providers (graphic designers, advertising agency, IT companies, printer, forwarders etc.) in the EU. Information on this and your data privacy rights can be found in our data privacy statement.

Submit

Information on Complaint

Product subject to complaint

Select product

Label ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Bild / Dokument

Description (e.g. issue, quantity, number, dimension)

Please describe your situation as precisely as possible

Claim / requested action

Please describe your claim or the action you request

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Required: overview photo, detail photo with size reference (folding rule or coin), label photo, and additional shots if applicable.

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Please name the files clearly (e.g. overview photo, label photo, detail photo)

Contact Details

Company

Full company name

Email address

First name

First name of the contact person

Last name

Last name of the contact person

Phone number

Customer number

Reference number

Order- or delivery note number

Order value

Order value in EUR (€)

Submit

Information on Complaint

Product subject to complaint

Select product

Delivery note number

Label ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Bild / Dokument

Description (e.g. issue, quantity, number, dimension)

Please describe your situation as precisely as possible

Claim / requested action

Please describe your claim or the action you request

CMR consignment note ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

CMR consignment note

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Please name the files clearly (e.g. overview photo, label photo, detail photo)

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Contact Details

Company

Full company name

Email address

First name

First name of the contact person

Last name

Last name of the contact person

Phone number

Customer number

Reference number

Order- or delivery note number

Order value

Order value in EUR (€)

Submit

Information on Complaint

Product subject to complaint

Select product

Delivery note number

Delivery date

Select delivery date

Actual arrival time

Select arrival time

Description (e.g. issue, quantity, number, dimension)

Please describe your situation as precisely as possible

Claim / requested action

Please describe your claim or the action you request

CMR consignment note ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

CMR consignment note

File-Upload ( .jpg, .jpeg, .png, .pdf - Maximum size 10 MB.)

Image / Document

Description

Please describe your file

Please name the files clearly (e.g. overview photo, label photo, detail photo)

Contact Details

Company

Full company name

Email address

First name

First name of the contact person

Last name

Last name of the contact person

Phone number

Customer number

Reference number

Order- or delivery note number

Order value

Order value in EUR (€)

Submit

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Packaging timber

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